Frequently Asked Questions
Everything you need to know about Zeraki Jewels
What materials are used in Zeraki Jewels?
Our pieces are crafted using high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable.
How should I care for my jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the Zeraki pouch provided.
Do you offer a warranty on your products?
Yes, every Zeraki Jewels purchase comes with a 6-month warranty covering manufacturing defects. This does not cover accidental damage or normal wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.